Our team of 1C experts in Chernivtsi

Our team of "Soft Bis" 1C experts is ready to provide you with professional it support in the form of specialists, developers, programmers for your 1C system. We understand that 1C is an important part of your business, and we are ready to help you use this system as efficiently as possible.

We will provide assistance in setting up, finalizing, supporting and maintaining the 1C program. Support on issues of operating industry and specialized configurations is provided by partners of the 1C company.

We employ only experienced specialists who will help you work with any 1C system. Our specialists regularly update their knowledge to provide you with the most advanced solutions.

Don't waste time and money searching for solutions on your own. Contact us, and we will help you make your business even more successful and efficient.

Our team of professionals works in our company. We have experienced and qualified specialists who can quickly implement complex projects.

We offer a comprehensive approach and modernization in Chernivtsi. This will allow your company to effectively manage technologies, reduce risks, increase productivity and focus on its core goals. Our goal is to be your reliable partner in achieving technological success.

Our consultants are ready to help you understand all the issues and draw up technical documentation. You can contact us whenever you need it.

We use advanced solutions to ensure data security, including regular backups and modern encryption systems.

We are ready to provide comprehensive maintenance of 1C: ERP and 1C ZUP. In Chernivtsi region.

Our specialists are engaged in the setup, support and maintenance of 1C software products.

We are ready to ensure the smooth operation of your HR management and payroll system.

Our employees regularly improve their skills, study new technologies and obtain the necessary certifications. This allows them to accumulate experience and work skills.

We have been on the IT services market since 2005. 50% of our clients have been working with us for more than 7 years, 85% - more than 4 years. We do not jeopardize our reputation - our most valuable asset.

Our team includes programmers certified by 1C, consultants with higher financial education and specialists with an MBA degree. Everyone does their own thing.

Select a specialist by level and price - click - SELECT

Organizing effective technical support for 1C users within a company is one of the key tasks in the work of 1C specialists. There are many articles, books and courses devoted to programming, server optimization, development of technical specifications and creation of large databases. However, despite the abundance of materials on these topics, there are practically no resources devoted to organizing internal technical support for 1C users.

It is paradoxical, but true: huge efforts, money and time can be wasted if a company employee cannot effectively use the existing knowledge and skills. The image of a powerful Excel package immediately comes to mind, which includes libraries for forecasting, decision making, integration with various data sources, its own programming language, a macro recorder, an intelligent development environment and many other features. However, the average office worker uses Excel as "well, that thing where you draw tables."

By the way, tables can also be drawn in Word, where it is really more convenient, requires less knowledge, and there is a sum by columns. But even when a user uses the simplest formulas in Excel like "sum", "if", "average", there is a huge gap between the functionality of the package and the qualifications of the secretary. For example, one of my programming teachers had an additional solid income in a large commercial holding thanks to his knowledge of the capabilities of MS Excel. He predicted prices for goods - in which month of the year the lowest, and in which - the highest. Only Excel, only a statistical package and loading data from past periods from various trading systems. Well, plus a lively mind and knowledge of the mathematical apparatus. The difference between purchases and sales and optimization of warehouse storage brought in millions of profits.

Subscriber support includes prompt, high-quality assistance on all 1C issues that arise, from everyday ones to month-end closing, reporting, and configuration updates.

Technical support of 1C users within the company (Vn Tpd 1C) is one of the most important tasks in the work of 1C specialists. It includes various aspects, such as organizing the work of 1C programmers, ensuring the operability of the company's IT infrastructure and providing services to users.

There are many different types of technical support and ways to organize it. Accordingly, there are many products and articles on these topics. There are many ready-made solutions that, despite the lack of Russification or open source, can be affordable. And if they are also web-based, they are even free and already have Russified packages. It will take relatively little time to install and master the package, and the task will be solved.

However, before spending time on studying, it is worth considering what technical support should look like, what it should provide and for what purposes it is deployed.

1C support services will provide prompt solutions to both standard and non-standard tasks for companies of any scale and field of activity! We will modify 1C for your tasks of any complexity. Comprehensive implementation of complex 1C solutions. Leave a request for a consultation! - BID

Here is my conditional classification of systems according to the goals of technical support:

1. Technical support for external clients — possibly on a commercial basis, confidentiality is maintained, clients do not see each other. Systems such as email-address, or in web implementation, ticket systems (ticket-systems) or most ready-made bug-trackers are well suited. They do not require preliminary settings on the client side, clients do not intersect with each other, but employees within the client can get a common history of requests. Technical support systems are not tied to the client's IT structure in any way, there is no way to make a preliminary technical analysis, obtain additional data, reproduce the situation on the client's data. Helps to ensure control of tasks by project managers in case of controversial situations.
   
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2. Technical support for external users is various open - source projects, there is usually no commercial basis, it is easiest to organize it in the form of a forum. Everyone sees everything, participants try to help each other. Because developers appear rarely, there are no clear regulations, obligations and deadlines for responses.

   We will provide assistance in setting up, finalizing, supporting and maintaining the 1C:UT program. We speak a clear language. 1C support in Chernivtsi is carried out by specialists visiting your office to carry out the necessary activities.

   In general, either forums remain little in demand, empty, or grow into a large "garbage" of answers, moderation is required, overhead costs for deleting flood, deviations from the topics. Cons - as in the previous point, and also loss of relevance, littering. Pros - the most accessible option for organization; to receive feedback from users who are not directly accessible; mainly serves the goals of the developer, improving the product, rather than helping a specific user in the shortest possible time.

3. General internal technical support — Operation of office equipment, general system software. Ensuring the operability of the IT infrastructure within the company. The most common option is the phone. Here, the main indicator of efficiency is the speed of the solution. The printer does not print, the network is down, I don’t know what to press. The qualifications of the users contacting us are the lowest — a newbie, a lamer. A source of caustic jokes for experienced administrators. It is almost impossible to automate. It is ineffective to require the user to press the right buttons to process the task “I don’t know what to press” or “the network is down”. If there are more than 50 users or the number of requests per day has increased significantly, then the telephone approach fails. The phone is often busy, or no one picks up the phone because the support ran off to fix the network, it takes more time to identify — “which Ivanov is calling?”, “which 1C is not starting”. It is logical to increase the number of support staff and phones. It is difficult to balance human resources. Either everyone is idle, or everyone has run away. Then either support.