Smart Message Processing and Support: Automating Your Communication with Clients

The price is indicated per hour of work of a Workflow specialist

Do we help turn chaos in chats into a streamlined support system?

Every working day, a company accumulates numerous requests: clients write in Telegram, other messengers, or via email. Managers spend hours on template responses, while truly important requests often get lost in the flow of similar messages.

Experts at Soft Bis offer automation of customer communication through an intelligent assistant on the n8n platform. This is not a primitive auto-responder, but a full-fledged AI system: it analyzes the essence of the question, independently responds to the user, or instantly transfers the task to a specialized specialist.

Operating mechanism: from message to solution in seconds

We design an individual architecture, uniting all your communication channels into one "smart" network. You don't need to keep a staff of programmers — we take care of the technical part, consult, and help you choose the ideal automation scenario for your business.

AI agent in Messenger / Telegram: The bot answers clients on its own, but knows how to "call a human" in complex situations and automatically resume work after the operator has helped

Imagine a virtual employee who never sleeps. The AI agent in Messenger / Telegram instantly answers standard questions using the company's knowledge base. The main "feature": as soon as the bot encounters a complex case — it immediately calls a human. The operator solves the problem, closes the dialogue, and the system automatically resumes work without extra settings.

Request triage: AI reads incoming emails or messages, determines the category (billing, technical support, complaint) and urgency, and then sends the task to the appropriate employee in Slack or Notion

Forget about confusion in your email. The Request Triage function works like this: AI reads incoming emails or messages, instantly determines the category (e.g., billing, technical support, or complaint) and the urgency level. Then the system automatically sends a ready-made task to a specific employee in Slack or Notion. You can set up instant notifications about critical requests directly in messengers.

Technologies that make support perfect

We implement a cutting-edge stack to make your customer support work like a Swiss watch:

Chatbot with memory and RAG: Bots that remember the context of the conversation and can answer questions by checking your knowledge base (documents in Google Drive, Notion)

Our bots do not suffer from amnesia. A chatbot with memory and RAG remembers every word of the interlocutor. It answers questions by checking your knowledge base (documents in Google Drive, Notion, or other repositories). The dialogue becomes lively and meaningful.

Text analysis and classification: Automatic sentiment detection, classification of support requests, and extraction of key data from emails

The system scans every message. We implement text analysis and classification — that is, automatic sentiment detection (is the client satisfied or angry), classification of support requests, and extraction of key data from emails. The manager sees the complete picture even before opening the chat.

How artificial intelligence is integrated - MORE DETAILS 

Smart chatbots: Creating bots (for example, in Telegram) that work 24/7, qualify leads, and provide answers based on a database

Smart chatbots are a sales engine without weekends. Creating bots (for example, in Telegram) allows you to have an employee who works 24/7, qualifies leads (identifies needs), and provides ready-made answers based on a database.

Telegram support: The bot receives a request, a neural network (OpenAI, Anthropic) searches for the answer in the knowledge base, and the bot sends the client a ready-made solution

What does an ideal Telegram support service look like? The bot receives a request, a powerful neural network (OpenAI, Anthropic) instantly searches for the answer in the knowledge base, and the bot sends the client an accurate, ready-made solution in a couple of seconds.

AI agents: Using LangChain components to create complex AI agents that can solve tasks independently

We go beyond simple chains. By using LangChain components, we create complex AI agents that can independently solve multi-step tasks, choose the necessary tools, and make decisions without human intervention.

Why do businesses choose automation from Soft Bis?

We don't just connect bots. We build AI agents that transform your support. The benefits for you:

• Resource savings: Request processing speeds up by 70-80%, routine disappears.
• Satisfied customers: Instant responses 24/7 without delays.
• Complete order: Every request is classified and directed strictly to the responsible person.

Need automation of message processing and support at the level of the world's best standards? The Soft Bis team will be your guide. We will analyze your current processes and set up an intelligent system that will make your service impeccable.

Contact us now for a free consultation, and we will select the optimal solution for your business in Ukraine!